Terms & Conditions

Chayil Center
Effective Date: August 21, 2025
Last Updated: August 21, 2025

1. Acceptance of Terms

By accessing or using the Chayil Center website, services, programs, or facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services or access our facilities.

These Terms apply to all visitors, users, clients, volunteers, and others who access or use our services, whether in-person, online, or through any other means of communication.

2. About Chayil Center

Chayil Center is a nonprofit organization dedicated to providing comprehensive support services including but not limited to:

Crisis intervention and counseling services
Safe haven and residential services
Service learning and educational programs
Wellness programs and resources
Community support and advocacy
Food assistance programs

Our mission is to empower individuals and families through compassionate support, education, and resources that promote healing, growth, and independence.

3. Services and Programs

3.1 General Service Provision

All services are provided subject to availability and eligibility requirements
Chayil Center reserves the right to modify, suspend, or discontinue any service or program at any time
Services are provided on a voluntary basis and may be discontinued by either party
Some services may require intake assessments, background checks, or other screening procedures

3.2 Eligibility and Intake

Eligibility for services is determined through our intake process
Participants must provide accurate and complete information during intake
Falsification of information may result in termination of services
We reserve the right to refuse services to individuals who pose a safety risk to staff, volunteers, or other participants

3.3 Service Standards

We strive to provide services in a professional, respectful, and culturally sensitive manner
All services are provided without discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, or other protected characteristics
We maintain professional boundaries in all service relationships

4. Client Rights and Responsibilities

4.1 Client Rights

You have the right to:

Respectful and dignified treatment
Confidential handling of your personal information
Clear explanation of available services and any associated requirements
Participate in service planning when appropriate
File complaints or grievances regarding services
Discontinue services at any time

4.2 Client Responsibilities

As a client, you agree to:

Provide accurate and complete information to the best of your ability
Treat staff, volunteers, and other participants with respect
Follow all facility rules and safety protocols
Attend scheduled appointments and notify us of cancellations when possible
Comply with program requirements and expectations
Respect the rights and privacy of other participants

5. Confidentiality and Privacy

5.1 Information Collection

We collect personal information necessary to provide services, including:

Contact and demographic information
Information about circumstances requiring assistance
Health and wellness information relevant to services
Documentation required for program participation
Emergency contact information

5.2 Information Use and Disclosure

Personal information is used solely for the purpose of providing services
Information may be shared with authorized staff and volunteers on a need-to-know basis
We may share information when required by law or to prevent imminent harm
Anonymous, aggregate data may be used for program evaluation and reporting
We do not sell, rent, or otherwise distribute personal information to third parties for marketing purposes

5.3 Records and Documentation

Service records are maintained according to professional standards and legal requirements
Clients may request access to their records in accordance with applicable laws
Records are kept secure and access is limited to authorized personnel
Records retention follows established policies and legal requirements

6. Safe Haven and Residential Services

6.1 Admission and Stay Requirements

Admission to residential services is subject to availability and safety assessment
All residents must comply with facility rules and expectations
Length of stay is determined based on individual circumstances and program capacity
Residents may be asked to leave if they violate facility rules or pose safety concerns

6.2 Facility Rules and Expectations

No weapons, illegal substances, or alcohol are permitted on the premises
Visitors must be approved and supervised according to facility policies
Curfew and other safety protocols must be observed
Respectful behavior toward staff and other residents is required
Personal belongings are subject to search for safety and security reasons

6.3 Safety and Security

We maintain security measures to protect the safety of all residents and staff
Location information for safe haven facilities is kept confidential for security reasons
Emergency procedures are in place and must be followed by all residents
We work with law enforcement and legal authorities when necessary for safety

7. Volunteer and Community Programs

7.1 Volunteer Services

Volunteers must complete required background checks and training
Volunteer activities are subject to supervision and program guidelines
Volunteers represent Chayil Center and must maintain professional standards
Volunteer service may be terminated at any time by either party

7.2 Service Learning Programs

Participants must meet age and eligibility requirements
Parental consent is required for minors
Educational and safety objectives guide all programming
Participants must follow program rules and safety protocols

7.3 Community Events and Activities

Participation in events is voluntary and subject to capacity limitations
Event rules and safety protocols must be observed
We reserve the right to remove disruptive individuals from events
Photography and media coverage may occur at public events

8. Financial Policies

8.1 Service Fees

Most services are provided at no cost to participants
Some specialized programs may have associated fees or suggested donations
Fee schedules are available upon request
Financial hardship will not prevent access to essential services

8.2 Donations and Fundraising

Donations are voluntary and tax-deductible to the extent allowed by law
Donation receipts are provided for tax purposes
We reserve the right to refuse donations that conflict with our mission or values
Fundraising activities are conducted in accordance with applicable laws and ethical standards

9. Health and Safety

9.1 Medical and Health Information

We are not a medical facility and do not provide medical treatment
Participants are responsible for their own medical care and medications
We may require health clearances for certain programs or services
Medical emergencies will be handled by calling emergency services

9.2 Safety Protocols

All participants must follow safety protocols and emergency procedures
Weapons, illegal substances, and alcohol are prohibited on all premises
Threatening or violent behavior will result in immediate removal and may involve law enforcement
Safety concerns should be reported to staff immediately

9.3 Insurance and Liability

Participants are responsible for their own medical insurance and healthcare costs
We maintain appropriate liability insurance for our operations
Participants engage in activities at their own risk
We are not responsible for personal property loss, damage, or theft

10. Website and Technology Use

10.1 Website Terms

Our website is provided for informational purposes
Content may be updated or changed without notice
Users must not misuse our website or attempt to harm our systems
We reserve the right to restrict or terminate website access

10.2 Intellectual Property

Website content, including text, images, and logos, is owned by Chayil Center
Users may not reproduce, distribute, or commercially use our content without permission
User-generated content may be used by Chayil Center for promotional purposes
Respect for intellectual property rights is required

10.3 Communication and Social Media

Electronic communications are not guaranteed to be secure or confidential
Social media interactions should be respectful and appropriate
We reserve the right to remove inappropriate content from our social media pages
Privacy settings and terms of third-party platforms apply to their respective services

11. Grievances and Complaints

11.1 Complaint Process

We welcome feedback and take all complaints seriously
Complaints may be submitted verbally or in writing to program staff or administration
We will investigate complaints promptly and fairly
Complainants will not face retaliation for filing good-faith complaints

11.2 Resolution Process

We aim to resolve complaints at the lowest appropriate level
Formal complaint procedures are available when informal resolution is unsuccessful
External complaint mechanisms may be available through funding sources or regulatory bodies
Documentation of complaints and resolutions is maintained according to our policies

12. Legal and Regulatory Compliance

12.1 Mandatory Reporting

Staff are mandated reporters of child abuse, elder abuse, and other situations as required by law
We will comply with all applicable reporting requirements
Confidentiality limitations related to mandatory reporting will be explained to clients
Legal and ethical obligations take precedence over confidentiality in required reporting situations

12.2 Regulatory Compliance

Our services are provided in compliance with applicable federal, state, and local laws
We maintain required licenses, certifications, and accreditations
Regular training ensures staff compliance with relevant regulations
We cooperate with authorized inspections and investigations

13. Limitations and Disclaimers

13.1 Service Limitations

We provide support services but cannot guarantee specific outcomes
Services are subject to funding availability and program capacity
We cannot provide legal, medical, or professional advice outside our scope of services
Emergency services should be contacted for immediate crisis situations

13.2 Liability Limitations

Our liability is limited to the extent permitted by law
We are not responsible for actions taken by clients outside our programs
Participation in services is voluntary and at the participant's own risk
We disclaim warranties regarding service outcomes or results

14. Termination of Services

14.1 Voluntary Termination

Clients may discontinue services at any time
We encourage discussion with staff before terminating services
Referrals to other resources may be provided when appropriate
Records and documentation will be maintained according to our policies

14.2 Involuntary Termination

Services may be terminated by Chayil Center if:

The client poses a safety risk to self, others, or staff
The client repeatedly violates program rules or expectations
The client provides false or misleading information
The client's needs exceed our program capabilities
Funding or program changes necessitate service discontinuation

14.3 Termination Process

When possible, termination decisions will be discussed with the client
Reasonable notice will be provided except in emergency situations
Referrals to alternative resources will be provided when appropriate
Appeal processes may be available for certain termination decisions

15. Changes to Terms

15.1 Modification Rights

These Terms may be updated or modified at any time
Changes will be effective upon posting or as otherwise communicated
Continued use of services constitutes acceptance of modified terms
Significant changes may be communicated directly to active participants

15.2 Review and Updates

Terms are reviewed regularly to ensure accuracy and compliance
Updates reflect changes in services, laws, or organizational policies
Current Terms are always available on our website and at our facilities
Questions about Terms should be directed to program staff or administration

16. Contact Information

For questions about these Terms and Conditions or our services, please contact:

Chayil Center
Email: info@chayilcenter.com
Website: www.chayilcenter.com
Emergency: Call 911

17. Governing Law

These Terms and Conditions are governed by the laws of [State], without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of [County], [State].

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

19. Entire Agreement

These Terms constitute the entire agreement between you and Chayil Center regarding the use of our services, superseding any prior agreements or understandings. These Terms may only be modified in writing by authorized representatives of Chayil Center.

By using our services, accessing our facilities, or participating in our programs, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.